§ 1 Binding instructions concerning right of withdrawal/notice of revocation

Within a period of one month and without reason, the customer is permitted by return of goods or through written (letter, facsimilie, e-mail) notice, to revoke the contractual statement or by simply returning the goods before the expiry date where this has been clearly allowed. The expiry date starts as soon as the customer has received this notice of revocation in written form, but not before the goods have been received by the customer (for recurring orders and deliveries of the same goods, the start of the expiry date is not applicable until the first partial-delivery has been initiated) and also not until our duty to furnish information has been fulfilled according to § 312c parag. 2 BGB (German code of civil law) in connection with § 1 parag. 1, 2 and 4 BGB – information V as well as our duty according to § 312e parag.1 clause 1 BGB in connection with § 3 BGB – information V. To ensure and uphold the preservation of the revocation period it is sufficient that either the goods are returned before the given expiry date or the written right of withdrawal is received within the given period. To implement the right of withdrawal the letter must be addressed to :

Sanquell GmbH
Rodelberg 38a
22955 Hoisdorf
Germany
info@sanquell.de
Facsimilie: +49 4107 907793

§ 2 Consequences of revocation

In the case of a valid revocation both parties are to reimburse the monies/goods received and where necessary or applicable to effect payment for usage (eg. interest). When the goods or services received cannot be completely reimbursed or can only be returned partially or in a deteriorated or degraded condition, the customer must in this case make compensation for loss of value. Where goods have been relinquished this is not the case specifically when upon inspection it is clear that goods were originally in this condition at the time the contract statement was made. The customer is not responsible for compensation for loss of value, where the goods although correctly installed or correctly used, damage ocurrs. Items that can be sent by post are to be returned in this manner at our risk. The customer has to bare the cost of the postage when the goods delivered are according to that what was ordered and when the price of the goods does not exceed the value of 40 Euros or as long as at the time of withdrawal, should the goods have had a higher value, the customer has not yet received service or goods in kind as trade-off or made a contractual agreement for partial payment, otherwise the return of goods is free of charge for the customer.  Goods that cannot be sent by post will be picked up from the customer.  It is only necessary for the normal postage costs to be covered. Extra charges/costs that arise eg. due to a change of our business location or due to our wishes to have goods sent in a particular method are to be borne by us.
Obligation  for the reimbursement of payments must take place within 30 days after the posting of the customers notice of revocation has been fulfilled. The period allotted starts upon postage of the customers notice of revocation or return of the goods and for us upon receipt of the returned goods.